The first step is to Register. Registration is free and easy! To register simply select a unique username (Log-In ID) along with a secure password and provide your valid email address.
It is our policy to respect and protect the safety and privacy of our website visitors. We ask that all visitors follow our safety rules and guidelines, especially those regarding privacy and their personal information. We also adhere to strict behavioral rules in order to protect the privacy of all visitors.
Do I need to register in order to place bids?
Yes, registration is necessary for you to be able to place bids.
It is important to us that all members participate in an honest and professional manner. This is why we require all members to register. This allows us to ensure the safety of all users.
What does it cost to register?
Registration on Weeloot.com is Free and Easy!
How come I did not receive confirmation e-mail after registering?
A confirmation message is sent via e-mail shortly after you register. This is to ensure that your e-mail address is valid. Please note that emails may be identified as spam or filtered to a junk folder by your email provider. To ensure emails do not bounce off of any filters, you may need to add the domain address @weeloot.com to your address book.
If you do not receive this message within 24 hours of your registration please contact Customer Service at firstname.lastname@example.org.
Can I register under more than one account?
No. Weeloot.com will only allow you to register one account per user. In cases where you forget your username or password, please don't create a new account. Instead, click on the Forgot your username or password link when trying to Log In.
How can I update my registration information?
By using the Update My Registration Info link section. Updating this information is vital for communication with our customers as well as creating an honest and secure environment for all members.
What about the privacy of my information?
Your privacy is very important to us. Weeloot.com committed to protecting your right to privacy within our on-line auction community. Weeloot.com does not sell, rent or otherwise release registered user information to third parties and this information is not used for marketing purposes. We do not voluntarily allow your e-mail address or any other personal information to be displayed anywhere on our website, except in the Control Center which is accessible only by you with your password.
2. DURING THE AUCTION FAQ
How do I place a bid on an item?
You must Log In, before placing a bid. If you have not registered, please click here to create an account.
Once you find an item you are interested in bidding on, click on the image to view the description page. Our bid button is designed to bid at a default amount every time it is pressed.
What exactly is an Open Auction?
An Open Auction is when buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period.
Once the auction closes, an e-mail notification providing payment information will be sent.
How can I retract my confirmed bid?
Once you have submitted your confirmed bid, it cannot be retracted except in the case of obvious typographical errors or an error on the item's listing. In this case, you must e-mail email@example.com with all applicable information including your username, the type of error, and the item's listing number. A customer service representative will review your request and make a determination based on the information that you provide.
Where can I monitor my bidding activity?
You can monitor all your bidding activity from within the Manage My Active Bids section of the Control Center.
3. AFTER THE AUCTION FAQ
How do I determine when an auction has closed?
When an auction has closed, a message indicating This Auction is SOLD will be displayed on the auction description page.
Once the auction closes, an e-mail notification will be sent the winning bidder.
How can I tell if I am the winning bidder?
After the auction closes, the listing page will display the username of the auction's current winner. We will also send you an automated email indicating the auction has closed and you are the winning bidder.
If you do not receive a notice and believe you are the winning bidder, you must verify the auction status from within the Manage My Active Bids section of the Control Center. Here you will be able to view all your winning auctions
Will you post my winning item into my account after the auction closes?
Won auctions will post in your account after the auction has closed. If the item has not posted within an hour after the auction has closed, please notify customer service at firstname.lastname@example.org. Please include your username and the listing number of the auction
Who do I pay when I am the winning bidder of an auction?
If the item is being sold directly by Weeloot.com you can proceed to our online payment center immediately to arrange payment for the auction.
If the item is being sold by a third party merchant, you should be contacted by the merchant shortly after the auction closes. They will e-mail you with contact and payment information pertinent to the particular seller. weeloot.com will not accept payments for third party merchant items. It is your responsibility to arrange payment with the individual merchant within five days of the auction closing day.
Can I cancel a winning bid from my account if I changed my mind about the item?
No. When bidding on a product, you agree to complete the transaction. Failure to do so can lead to bidding privileges suspension. We ask that you do not bid on items unless you are willing to pay.
4. TECHNICAL PROBLEMS
I am having problems logging in.
The single most common cause of login issues is username/password problems. Before taking any of the steps mentioned below, check your username and password. Make sure your caps lock is off. You can easily tell by looking for the lights on your keyboard. If the light marked "CAPS" or "A" is lit, then hit the "Caps Lock" key to turn it off, and then try your username and password again.
5. PAYMENT METHODS
Do you accept Credit Cards for payment?
Yes, we accept major Credit/Debit Visa, Mastercard, American Express, Discover cards and BitCoins for payment. Please make sure the billing address on your account matches the billing address for the credit card or your payments will be denied.
How come my credit card statement shows the money was taken from my account even though my payment was denied?
What has occurred in this instance is that the charge in question was not approved by our payment system. This means that weeloot.com did not accept the funds. These funds are currently pending and are normally released by your financial intuition within 72 hours. You may also contact our Customer Service for further assistance.